Frequently Asked Questions (FAQ) at Kool Solutions. Below is a list of Frequently Asked Questions. If you have a general question which is not addressed here, please email it to us at email@example.com.
- How do I make an appointment?
- How much will it cost?
- Where are you located?
- Are services confidential?
- What do I do if this is an emergency?
- What are your staff's qualifications?
- What kind of counseling do you do?
- How can I contact you?
1. How do I make an appointment?
Simply telephone our office at (817) 545-3371 and ask to make an appointment. Our office manager will either speak with you directly or call you back within a reasonable time to schedule an appointment as quickly as possible. We can usually see new clients within a week to 10 days, sometimes within a day or two, depending on the flexibility of your schedule. We also offer concierge phone counseling and e-mail coaching as alternative methods of assisting our clients. Or email koolsolutionscounseling @gmail.com and we will respond within 24 hours.
2. How much will it cost?
ONSITE COUNSELING: Our fees range from $75.00 to $150 for a 45-50 minute session and we participate in some insurance networks at this time. Each counselor is an independent contractor and has different agreements in place with different insurance companies. Remember, when using insurance, the counselor is required to make a diagnosis and your records are at the disposal of your managed care company. We encourage clients to deeply consider the advantages versus disadvantages of using insurance for counseling sessions.
E-MAIL COACHING: Our fees vary depending on the type of service you wish to receive. Rates start at $250.00 per month and includes 20 e-mails from clients. Counselors will respond with 24-48 hours with this plan. If your e-mails demand a little more urgency you can sign up for the $300.00 per month plan. All e-mails are answered within 24-hours on this plan. Insurance does not cover e-mail coaching.
CONCIERGE COUNSELING: This service allows clients to receive on demand counseling sessions during times when counselors are available. See the "Concierge Counseling" page for more details.
Please ask what benefits will be covered by the counselor you are scheduled with if you intend on trying to use insurance to cover some of the costs of the appointment.
We accept cash or checks as payment and we now take most credit cards or debit cards at this time through PayPal. Clients may also submit claims and seek reimbursement "out-of-network." Most insurance will pay for a portion of our services. Payment is due at the time services are rendered. We will provide you with a receipt you can submit to your insurance company for reimbursement. Our office will also assist you in obtaining and understanding your mental health benefit information. Please don't let insurance get in the way of seeking counseling. We are here to help you get the counseling you need.
3. Where are you located?
Our address is:
1903 Sharpsbury Drive
Euless, Texas 76040
We are located in the Mid-Cities area near the intersection of State Highway 121 and Highway 183 in Euless. For detailed driving directions, call our office at (817) 545-3371 or we can e-mail directions to you when an appointment is scheduled.
4. Are services confidential?
All personal information collected in association with the web site and the counseling business will only be used for the purpose of providing for the client a safe, therapeutic experience and it will never be distributed or sold to anyone outside of Kool Solutions Counseling.
During counseling, testing, coaching, and consulting sessions, all disclosures and test results between the counselor and the client will be held in confidence within the restrictions of Texas state law. Exceptions to confidentiality include cases in which: (1) harm to self or in some cases harm to others; (2) the purpose of counseling is to obtain a court evaluation; or (3) subpoenas from court authorities.
5. What do I do if this is an emergency?
IF THIS IS AN EMERGENCY, if you feel suicidal or if you feel like you want to hurt yourself of someone else, CALL 911, call your DOCTOR, or go to the nearest EMERGENCY ROOM IMMEDIATELY!
Tammy D'ree Koolbeck, M.Ed., LPC-S, NCC, is a Licensed Professional Counselor in the state of Texas who has been working as a counselor since 1998. She received her Master's of Arts Degree in Educational Counseling from the University of Phoenix. Tammy is a Licensed Professional Counselor Supervisor (LPC-S). She is certified with the Trauma, Loss and Crisis Institute as a Trauma, Loss and Crisis Specialist. She is certified with the American Psychotherapy Association as a Certified Relationship Specialist and has gained Diplomate Status from the Association. She is also a Certified Anger Resolution Therapist, and a Personality Disorder Treatment Specialist. She also is a graduate of the Authentic Happiness Coaching program led by Dr. Martin Seligman.
Barb Tichelbaut, M.A., M.S., LPC,NCC, has been working as an independent contractor with Kool Solutions since early 2008. Barb has been working as a licensed counselor for 4 years, and has 19 years of service in education as counselor, teacher and school board member. She earned a Bachelor of Science degree from Purdue University, a Master of Arts in the field of education from National Louis University in Evanston, Illinois, and a Master of Science in Counseling and Development from Texas Woman's University. Barb is also a Certified Anger Resolution Therapist.
Paige Raimondi, M.A., LPC-Intern, has been working with Kool Solutions as an independent contractor since 2014. Paige completed her Master of Arts in Counseling Degree at Dallas Baptist University. Paige works under the supervision of Debbie Gardner, LPC-S, conducting individual client sessions as well as couples and family counseling. Paige also works as a PRN Therapist and Intake Specialist at Sundance Hospital in Fort Worth. She uses a variety of theoretical techniques and approaches in her counseling sessions.
Dave Koolbeck, C.C.H., is a Certified Clinical Hypnotist, and a certified professional teacher in the state of Texas.
7. What kind of counseling do you do?
Our counselor and independent contractors offer individual, marital/couple, family, EMDR, hypnotherapy, grief recovery and career counseling. Tammy is a graduate of the Authentic Happiness Positive Psychology Life Coaching program and offers coaching services in person or via phone, Skype or email correspondence. For more information about these types of counseling, click here.
8. How can I contact you?
You can contact us in any of the following ways:
1903 Sharpsbury Drive
Euless, Texas 76040
PHONE: (817) 545-3371
FAX: (817) 545-4512